Frequently Asked Questions

LENDLEND is a platform connecting brands, stores, and users for product rentals. Merchants can list products and offer try-before-you-buy experiences; consumers can rent products before purchasing to lower the decision barrier.

1. Download and log in to the LENDLEND App. 2. Search for the item you want to rent. 3. Select rental dates, fill in payment info, and submit your request (no charge until the lender confirms). 4. After approval, use the chat to arrange a handover time and location. 5. Meet up and confirm the product condition. 6. Return the item undamaged and leave mutual reviews.

Listings include a general area. After your booking, a chat opens between both parties — arrange the exact time and location there.

Suspensions occur when listing content, transaction behavior, or account activity violates our Terms of Service, Member Agreement, or applicable law. Check the suspension notice sent to your registered email. To request reinstatement, contact lendlend@lendlend.com.

1. Download LENDLEND from the App Store or Google Play. 2. Register and complete identity verification. 3. Take photos of the item. 4. Enter item name, description, daily price, location, damage compensation fee, and rental period. 5. Go live and wait for booking requests!

Most personally-owned items are eligible (e.g., outdoor gear, cameras, books, electronics). Exceptions: real estate, cars, motorcycles, and licensed e-vehicles. All listings must comply with local laws.

Listings are removed when content or transaction conduct violates our Terms of Service, Member Agreement, or law. To re-list, ensure your listing follows the guidelines. See our Terms of Service for details.

All transactions are processed by credit card. You select your card at booking; the charge only occurs after the lender confirms your request. No cash, no change needed.

Real-name verification protects both parties. It ensures complete transaction records are available for any disputes, and prevents banned users from re-registering.

After each completed rental, both parties can leave reviews. Lenders review renters; renters review both the item and the lender. Reviews help the community make informed decisions.

Listing is completely free. A service fee is charged only when a rental is successfully completed. The exact rate varies by cooperation model, product type, and promotional plans — contact us for details.

After submitting a withdrawal request in the App's "My Wallet," funds are transferred to your designated account between the 5th and 10th of the following month (delayed if that falls on a holiday).

Two ways: 1. Register directly in the App and list products to start immediately. 2. Email lendlend@lendlend.com for deeper partnership discussions. Our team responds within business days.

Joining is free — no listing fee. A service fee applies per completed transaction. The exact rate depends on cooperation scale and product category. Email lendlend@lendlend.com for details.

Currently supported: outdoor/camping gear, cycling accessories, photography equipment, 3C products, baby & maternity items, sports & fitness equipment, audio-visual gear. Other categories welcome — reach out to discuss.